Important Information

Callers to STAR Health Member Services will be asked to verify that they are either the child's caseworker, Medical Consenter, or caregiver by providing their PID or the child's PID.

Only the child's Medical Consenter can select or change the Primary Care Provider. Communication between caseworkers, caregivers, and Medical Consenters is pertinent in those cases where the caregiver or caseworker is not the child's Medical Consenter.

The caseworker must provide permission to STAR Health in order for the caregiver who is not the child's Medical Consenter to speak to STAR Health when they call.

Resources

DFPS has a CPS Medical Services Division consisting of Well-Being Specialists, Nurse Consultants and program specialists with subject matter expertise. Most are housed in regional CPS offices. There is also a CPS Medical Director who is a part of the team. Well-Being Specialists and Nurses help caseworkers and Medical Consenters with any STAR Health issues.

The Well Being Specialists and Nurse Consultants provide regional support and subject matter expertise throughout the state. Caseworkers can send an email with questions related to STAR Health issues to the DFPS STAR Health 3 in 30 mailbox. A DFPS Medical Services specialist will respond directly to the caseworker.

Review the handout, Contact Information for STAR Health, on the STAR Health training course page for important resources to support Medical Consenters.